Yes. We recover data from many encrypted storage devices, including drives protected with BitLocker, FileVault, VeraCrypt, hardware encryption, and other encryption technologies.

Successful recovery depends on having the necessary authentication information, such as the password, recovery key, encryption key, or access credentials. Data recovery specialists can repair damaged hardware and recover encrypted storage, but encryption itself cannot be bypassed if the required credentials are unavailable.

If you have lost access to an encrypted drive because of hardware failure, firmware corruption, or accidental damage, we may still be able to recover the encrypted data and restore access once valid credentials are provided.

RTS Data Recovery stands behind every recovery with our No Data, No Charge Guarantee. If our engineers determine that your requested data cannot be recovered, you are not charged for the recovery attempt.

Some storage devices suffer catastrophic physical damage, severe platter destruction, extensive NAND flash failure, or overwritten data that makes recovery impossible. Even in these situations, we perform every reasonable recovery procedure before concluding that the data is unrecoverable.

If only part of the requested data can be recovered, we typically provide an opportunity for you to review the recovered files so you can determine whether they meet your needs before making a final decision. Our goal is to be completely transparent throughout the recovery process and help you make an informed choice with no obligation.

How do I send my hard drive or media device in for data recovery?

Getting your device to us is quick and easy. Simply contact RTS Data Recovery and speak with one of our experienced Data Recovery Specialists. We’ll answer your questions, explain the recovery process, and provide a flat-rate recovery quote for your specific device.

Next, you’ll be directed to our “Get Started” page, where you’ll find access to our “Service Form”. Once the form is completed and submitted, we’ll promptly email you a written summary of everything discussed, along with a prepaid UPS shipping label.

Just print the label, securely package your device, and drop it off at your local UPS Store. We pay the shipping both ways on most devices, making the process simple, convenient, and risk-free.

FREE Shipping From Any UPS Store Nationwide!

Take your hard drive, external drive, laptop hard drive, RAID device, or other storage media to your local UPS Store. You can also request a UPS pickup directly from your home or office. We pay for shipping both to and from our recovery lab.

Packing services are available at all UPS Store locations, although additional charges from UPS may apply for packaging materials and packing assistance.

Free shipping excludes;

Servers, smartphones, digital tablets, USB flash drives, SD cards, and microSD cards.

If you have questions about packaging your device, our recovery specialists will be happy to assist you and ensure your media arrives safely at our lab.

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RTS Data Recovery maintains an over 97% success rate across all types of storage devices, including hard drives, RAID arrays, flash drives, memory cards, smartphones, and servers.

No Data, No Charge Guarantee

If we determine that your data is unrecoverable, there is absolutely no charge for our recovery efforts. That is our simple No Data, No Charge guarantee.

What Happens With a Partial Recovery?

In the extremely rare event of a partial recovery, we will schedule a secure screen-sharing session so you can review the recovered data stored on our server before making any decision.

If the recovered data contains the files you need, you may choose to purchase the recovery at a reduced rate, typically discounted by up to 3% to 5%. However, you are under no obligation to proceed.

Why Partial Recoveries Happen

When a partial recovery occurs, it means we have recovered all data that is technically possible to recover. Partial recoveries are usually caused by severe file corruption, bad sectors, virus damage, overwritten data, or physical damage to the storage device.

Turnaround time depends on the type of media and type of failure affecting your device.

• Non-Mechanical Failures: In some cases, data can be recovered the same day. However, we recommend allowing up to 24 hours for most non-mechanical recoveries, including deleted files, formatted drives, logical corruption, and software-related issues.
• Mechanical Failures: If your hard drive requires cleanroom work due to physical damage, please allow approximately 5 to 7 business days from the time your device arrives at our lab. This includes the recovery process, verification of recovered files, and returning your data to you.

At RTS Data Recovery, all recovery jobs receive priority service at no extra charge, and we work as quickly as possible to recover your critical data while maintaining the highest recovery success rate.

Understanding Data Recovery Costs

The cost of data recovery depends on the type of device, its storage capacity, and the extent of the failure. However, there are many misconceptions about how data recovery pricing works.

Over Three Decades of Recovery Experience

RTS Data Recovery has provided professional data recovery services since 1990, helping thousands of individuals and businesses recover critical files from failed hard drives, SSDs, smartphones, flash drives, memory cards, and RAID systems.

Factors That Affect Data Recovery Pricing

Data recovery costs are typically based on the storage device, the complexity of the recovery process, the type of failure involved, and the specialized equipment required to safely retrieve the data.

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We retain recovered data only for 7 business days after your recovery is completed, allowing you time to verify that all critical files have been successfully restored.

• Temporary Storage Only – Recovered data is not kept indefinitely.
• Verification Period – Data is retained for 7 business days so you can confirm the recovery was successful.
• Secure Deletion Available – Upon request, recovered data can be securely deleted immediately after delivery.
• Privacy First – Once the 7 business days retention period expires, recovered data is permanently removed from our systems according to our data handling policies.

Our goal is to provide enough time for you to review your recovered files while ensuring your information remains secure and is not stored any longer than necessary.

We follow strict security and confidentiality procedures to protect your device and data throughout the entire recovery process.

• Secure Facility Access – Devices are stored in a secure, access-controlled environment with restricted entry.
• Chain of Custody Tracking – Every device is logged and tracked from the moment it arrives until it is returned to you.
• Authorized Personnel Only – Access to devices and recovered data is limited to authorized data recovery engineers assigned to your case.
• Confidential Data Handling – Files are accessed only when necessary to perform the recovery and verify results.
• Secure Data Storage – Recovered data is stored securely and protected from unauthorized access.
• No Third-Party Access – Your data is never sold, shared, or disclosed to outside parties.
• NDA Support – We can sign Non-Disclosure Agreements (NDAs) upon request for additional confidentiality protection.
• Secure Return & Delivery – Recovered data is returned using secure delivery methods, and electronic transfers can be provided through secure channels when appropriate.

We understand that your device may contain irreplaceable personal memories, confidential business records, financial information, legal documents, or other sensitive data. Our security procedures are designed to ensure your information remains protected, private, and confidential throughout the recovery process.

Yes. We understand that many individuals, businesses, government agencies, law firms, healthcare organizations, and other professionals require additional confidentiality protections. Upon request, we are happy to review and sign a Non-Disclosure Agreement (NDA) before beginning the data recovery process.

• NDAs Available Upon Request – We can sign your NDA or provide our standard confidentiality agreement.
• Business & Enterprise Support – We regularly work with organizations that handle sensitive, proprietary, financial, legal, medical, and customer data.
• Confidential Recovery Process – All recoveries are performed under strict confidentiality procedures, regardless of whether an NDA is required.
• Secure Handling of Data – Access to your device and recovered files is limited to authorized data recovery engineers directly involved in your case.

If you require an NDA, simply let us know before shipping your device, and we’ll work with you to ensure your confidentiality requirements are met.

Yes. All data recovery services are performed under strict confidentiality standards. We understand that your device may contain sensitive personal, financial, legal, medical, or business information, and protecting that information is a top priority.

• 100% Confidential Handling – Your device and recovered data are treated as private and confidential at all times.
• Restricted Access – Only authorized data recovery engineers assigned to your case can access your device when necessary to perform the recovery.
• No Third-Party Access – Your files are never shared, sold, viewed, or disclosed to unauthorized individuals or organizations.
• Secure Storage – Devices and recovered data are stored in a secure environment throughout the recovery process.
• Privacy-Focused Procedures – Access to recovered files is limited to what is necessary to verify a successful recovery and confirm file integrity.

Whether you’re recovering family photos, business records, customer databases, legal documents, or other sensitive information, you can trust that your data will be handled with the highest level of confidentiality and care.

Recovered data may be securely deleted immediately upon request. If no request is made, all recovered data will be automatically deleted from our systems after 7 business days.

Your privacy is extremely important to us. Access to your files is restricted to authorized data recovery engineers who are directly involved in your recovery case.

• Limited Access Only – Only the technicians assigned to your recovery may access your device or recovered data when necessary to perform the recovery and verify the results.
• Need-to-Know Basis – We do not allow unauthorized employees, contractors, or third parties to view your files.
• Strict Confidentiality – All recoveries are handled under strict confidentiality procedures to protect your personal and business information.
• No Data Sharing – Your files are never sold, shared, distributed, or disclosed to outside parties.
• Verification Purposes Only – File access is limited to confirming the integrity and recoverability of your data and identifying recovered files for reporting purposes.

Whether your device contains family photos, financial records, business documents, legal files, medical records, or other sensitive information, we take every precaution to ensure your data remains secure and confidential throughout the recovery process.

Recovered data may be securely deleted immediately upon request. If no request is made, all recovered data will be automatically deleted from our systems after 7 business days.

Protecting your data is our highest priority. From the moment your device arrives at our lab, it is handled using strict security procedures designed to keep your information safe and confidential.

• Confidential Handling – Every recovery is treated as strictly confidential. Your files are never accessed unless necessary to verify a successful recovery.
• Secure Facility – Devices are stored in a secure, access-controlled environment and handled only by authorized data recovery technicians.
• Limited Access – Only the engineers assigned to your recovery have access to your device and recovered data.
• Encrypted Data Transfers – When recovered data is delivered electronically, secure transfer methods are used whenever possible.
• No Data Sharing – Your information is never shared, sold, copied, or disclosed to any third party.
• Data Deletion Upon Request – Once your recovery is complete and verified, recovered data may be securely deleted immediately upon request. If no request is made, all recovered data will be automatically deleted from our systems after 7 business days.
• Chain of Custody Procedures – Your device is tracked throughout the recovery process to ensure accountability and security.

We understand that your hard drive, RAID array, server, phone, or storage device may contain irreplaceable personal, financial, legal, medical, or business information. That’s why we take every precaution to ensure your data remains private, secure, and protected throughout the entire recovery process.