I had very little hope anyone could recover data from my crashed hard drive. I had already tried for hours on my own, and then took it to the Geek Squad at Best Buy, who told me the data was irrecoverable. I was devastated, but did some internet searching and found RTS in Long Beach.
So, I contacted RTS 2 days before Christmas at 3pm, on a Sunday. I dropped off the damaged drive plus an external drive for the backup, and by 5pm Paul called and said he was able to recover the data and was in the process of backing it all up to the external drive. He consistently updated me on the progress, double checking to make sure he was finding everything. The only file that wasn't recoverable was my Outlook email .pst file, but I think that was because it had been corrupted during one of my attempts to "recover" it on my own.
By 8pm I was able to go pick it up. A 5-hour turnaround is remarkable, and well worth the $285 to recover all my photos and personal files. I would HIGHLY recommend Paul at RTS to anyone who thinks their data is lost--he is a miracle worker!
- Mary S.
- San Francisco, CA